We do our best to ship all in-stock orders within 1-2 business days. We do not ship over weekends or on holidays. Our standard shipping method is USPS. Transit times are based on your distance from our warehouse in Kent, WA & should arrive within 5-10 business days. We ship internationally, but product(s) arrival time(s) may vary. Shipping rates are subject to product(s) dimensions & weight. To inquire about the status of your shipment, contact Customer Service or utilize your tracking number & info that was provided at time of purchase.
Prospect United accepts returns of all products purchased within 30 days of the original purchase date - as long as they are not (1) damaged by Customer, (2) utilized by Customer for more than 7 days, or (3) purchased from 3rd party vendors or resellers. All returned product(s) must be purchased directly from Prospect United, LLC via www.prospectunited.com. Please send the product to the 22728 Russell Road, Kent, WA 98032, with a copy of your original order information or receipt, and a brief note that includes your contact information. If the item was purchased directly from our site, please allow 2-3 weeks for a refund to be issued back onto your credit card from when it is processed. If the product was purchased from a third party, you MUST contact that 3rd party vendor or reseller & deal with them directly for all returns, warranty issues, or usage concerns.
Prospect United offers a 30 day warranty on all of our products against manufacturer’s defects. This does not include natural wear and tear. CHECK ALL PRODUCTS UPON ARRIVAL FOR DAMAGE. Products deemed defective may be sent to the 22728 Russell Road, Kent, WA 98032, with a copy of the receipt within this 30 day period for replacement only. If you have additional questions about our return or warranty policy, please email us at firstname.lastname@example.org.
Prospect United does not cover the cost of shipping for returns or exchanges being sent back to our facility. If you have a larger product, please email photos first, along with your contact information to email@example.com.